AI agents
Capabilities
Affordable housing application processing: manual workflow compared to AI agent. 15 minutes to 4 seconds
Before
Manual review
~15 min
typical per application
Offline intake, spreadsheet muscle memory, and hand-written emails.
Offline application intake
Applications arrive outside the live product—paper, email attachments, or ad-hoc files that staff re-key or file manually.
Hunt for the right file
With no single system of record, reviewers dig through folders, inboxes, and spreadsheets—duplicates, wrong versions, and missing attachments slow every lookup.
Review against the opportunity
Someone opens each packet, walks eligibility against the specific affordable housing opportunity and program rules, and decides pass or fail by hand.
Email the applicant
Staff composes and sends status mail—often repeating the same phrasing across hundreds of files. End-to-end, the median touch is about 15 minutes each.
After
Custom AI Agent
~4 s
median automated run
Runs where applications already live—credentials, locations, and the application bar the product defines.
Authenticate on the housing website
Staff sign in to the AUOTAM-delivered web experience—the same authenticated surface programs trust for day-to-day operations.
Filter locations & select the applicant
Narrow to the geography, open the right person, and land on their application record without exporting to a side channel.
Agent walks the application bar
The agent moves through the structured application, applies the same eligibility logic, and surfaces pass or reject with traceable reasoning reviewers can override.
Email goes out automatically
The outcome email is generated and sent from the platform—median about 4 seconds versus the prior 15-minute manual loop.
Manual path vs AI agent on the same platform rules.
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