AI agents
Custom agents that remove repetitive work across the business
Agent scope
Explore AI agents and workflowsCapabilities
Housing intake
Before
Manual review
~15 min
typical per application
Offline intake, spreadsheet muscle memory, and one-off email—same policy set, more clock.
- 01
Application intake
Paper, forwarded PDFs, and ad-hoc attachments that staff re-key into the system of record.
- 02
Find the right packet
Digging through shared drives and spreadsheets—duplicates, missing pages, version drift.
- 03
Walk eligibility by hand
Reviewer reads the packet against program rules and types the decision rationale.
- 04
Email the applicant
Status and next steps written manually—same phrasing reinvented across hundreds of files.
After
Custom AI Agent
~4 s
median automated run
Runs where applications already live—signed-in staff, the locations list the product owns, and the application bar the program ships.
- 01
Authenticate in the housing product
Staff land in one web experience with tenancy and roles already enforced.
- 02
Filter geography, open the applicant
Structured navigation instead of side channels—context stays attached to the record.
- 03
Agent on the application bar
Assistive steps with traceable reasoning; reviewers keep override when the program requires it.
- 04
Outcome email in seconds
Generated and sent through the product stack so delivery stays on the audit trail.
Rough ~225× fold on median wall time for the same steps in this deployment—measurement only; eligibility engine and audit posture unchanged. See the case study for methodology.
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